Refund policy

Return & Refund Policy

Thank you for shopping with us. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Returns

We accept returns within 7 days of delivery if the product is:

  • Damaged or defective

  • Incorrect item received

  • Different from the product ordered

  • Unused and in its original condition and packaging

Products that have been used, washed, damaged by the customer, or returned without original packaging may not be eligible for a return.

2. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be refunded through the original payment method or another mutually agreed method.

Please allow 5–7 business days for the refund to be processed after approval.

3. Exchange

If you receive a damaged, defective, or incorrect product, we may offer an exchange subject to product availability.

4. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Used or washed products

  • Products without original packaging

  • Customized or personalized products

  • Items damaged due to customer misuse

5. Return Shipping

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect item, we will cover the return shipping cost.

For other returns, the customer may be responsible for the return shipping charges.

6. How to Request a Return

To request a return or refund, please contact us within 7 days of receiving your order and provide:

  • Order number

  • Reason for return

  • Clear photos/videos of the product, if applicable

Our customer support team will guide you through the return process.

7. Contact Us

For return or refund requests, please contact us through our official customer support channel.

Note: We reserve the right to review each return/refund request and make a final decision based on the condition of the product and the circumstances of the request.